Escalation Matrix
If your complaint is not resolved satisfactorily, you may escalate it through the following levels.
1
Level 1: Branch Manager
Respective Branch Manager
First point of contact for all complaints.
Visit branch
branch@jpcb.in
7 working days
2
Level 2: Grievance Redressal Officer
Shri Sanjay M. Kulkarni
If not resolved at branch level within 7 days.
0257-2220055
grievance@jpcb.in
15 working days
3
Level 3: Chief Executive Officer
Shri Ramesh K. Patil
If not resolved at Level 2 within 15 days.
0257-2220055
ceo@jpcb.in
30 working days
4
Level 4: Banking Ombudsman (RBI)
RBI Integrated Ombudsman
If the complaint remains unresolved after 30 days.
14448
crpc@rbi.org.in
After 30 days