Integrated Ombudsman
One Nation One Ombudsman
The RBI Integrated Ombudsman Scheme (2021) provides a single-window system for resolution of customer complaints against banks, NBFCs, and payment system participants. One complaint portal, one email, and one postal address for all complaints.
How to File a Complaint
1
Exhaust Internal Process
First lodge complaint with JPC Bank and wait 30 days.
2
File with RBI
If unresolved, file at cms.rbi.org.in or call 14448.
3
Resolution
RBI Ombudsman will investigate and provide resolution.