Frequently Asked Questions

All Deposits Loans Digital Banking Complaints
How do I lodge a complaint?

Complaints

You can lodge a complaint online through our website, by visiting your branch, or by calling our helpline.

What is the complaint resolution timeline?

Complaints

We aim to resolve complaints within 7 working days at the branch level. You may escalate if not resolved.

How do I reach the Banking Ombudsman?

Complaints

If your complaint is not resolved within 30 days, you can approach the RBI Integrated Ombudsman at cms.rbi.org.in or call 14448.